FAQ
About DAISUKI NIPPON
What is DAISUKI NIPPON?
DAISUKI NIPPON is a subscription service that delivers authentic Japanese snacks and traditional items to your doorstep every month. Each box is carefully curated by Japanese experts, allowing you to experience the true essence of Japan.
Where are the boxes shipped from?
All boxes are shipped directly from Japan to ensure an authentic and fresh experience.
Many low-cost subscription services ship from outside Japan rather than from Japan itself—please be aware of this when choosing a service.
Subscription & Pricing
How much does the subscription cost?
Our pricing plans vary depending on the product.
Please check the product page for details.
Are there any additional fees?
Shipping costs vary depending on the destination and shipping method. The total will be calculated at checkout.
Can I cancel my subscription?
Yes, you can cancel anytime. However, cancellations will be applied from the next renewal period. Boxes will continue to be shipped until the current subscription period ends.
Can I get a refund if I cancel my subscription?
Payments are non-refundable. However, you will continue to receive your remaining boxes for the duration of your subscription.
Shipping & Delivery
Which countries do you ship to?
We offer worldwide shipping! However, some restrictions may apply depending on your country. Please check at checkout.
How long does delivery take?
Delivery times vary by region:
USA & Canada: 7–14 days
Europe: 10–20 days
Asia: 5–10 days
Other regions: 10–30 days
📌 Delays may occur due to customs processing.
Will I have to pay customs duties or taxes?
Depending on your country’s import regulations, customs duties or taxes may apply. These charges are the responsibility of the customer.
Stage-Up Rewards
What are Stage-Up Rewards?
As a token of appreciation for long-term subscribers, we offer special Japan-themed gifts!
3-months: Lucky coin from Ise Shrine or one of six random items
6-months: Omamori (charm) with fortune slip or one of six random items
9-months: Artisan-made furoshiki (wrapping cloth) or one of six random items
12-months: Power stone from Ise Shrine or one of four random items
15-months: A secret special gift 🎁
How will I receive my Stage-Up Reward?
Rewards are automatically included in your box once you reach the required subscription milestone.
Other Questions
Can I send a subscription as a gift?
Yes! Simply select "Purchase as a Gift" at checkout and enter the recipient’s shipping details.
How can I contact customer support?
If you have any questions, please reach out to us via the "Contact" page.
📌 If you have any other inquiries, feel free to reach out to us anytime! 😊